Our Letting Procedure


You have found your ideal property, what next?


Call or email us for further property information and to arrange a suitable time to view the property. We appreciate that you may have work and university commitments so we will try our best to accommodate you with our flexible viewing times.

All properties conform to the Repairing Standard, however in terms of level of furnishings and the type of d├ęcor, please remember when you view a rental property, you’re generally agreeing to take it “as seen” – meaning that the landlord is under no obligation to change anything once the lease is signed. We recommend, therefore that you take your time viewing the property and ask any questions you may have before putting a deposit down on the property.

After carefully viewing the property and deciding that it is right for you, the next step is to pay the deposit to secure the property. Once the deposit is received in our office (cash or card only), we will put a hold on advertising and viewings until the application process is completed. We are able to take a holding deposit over the phone by card payment so you can reserve the property literally minutes after your viewing, should you fall in love at first sight!

We do not charge any fees to register with our agency. Only once you have found a suitable property and an application for tenancy is made, a credit and reference check is required (per adult looking to reside in the property and for any guarantor checks carried out).

In order to process your application we will require the following:

  • Completed credit and reference check
  • Completed and signed Tenancy Application Form
  • Photographic identification e.g. passport or driving licence
  • Proof of address e.g. recent bank statement or utility bill

Once your application has been processed and credit checks and references have been approved, you can expect to sign your Lease Agreement shortly thereafter.

In certain circumstances a Guarantor may be required (in the case of student tenancies, it is essential that a Guarantor is provided). Guarantor’s will be required to undergo a credit and reference check and will be required to sign a Guarantee Agreement.

Your deposit will be held by Safe Deposits Scotland in a Tenancy Deposit Scheme during your tenancy and is refundable after vacating the property providing that:

Your rent is paid up to date.
All utility bills relating to the tenancy have been paid (proof provided to us).
The property has been well maintained.
Any other lease obligations have been met.
Under no circumstances can the deposit be used as payment for the last month’s rent.

All tenants over the age of 18 will be named on the Lease Agreement and will need to be present in the office to sign the Lease Agreement. The agreement will be a Short Assured Tenancy Agreement, for a fixed term of no less than 6 months which sets out both Landlord and Tenants’ responsibilities. Should you have any queries regarding your lease agreement, we are happy to assist you. You may also wish to seek your own independent advice before signing the Lease Agreement and we are happy for you to do so.

Two months before your Lease is due to expire; we will give you an option to request a renewal of your Lease for a period between 6 and 12 months as mutually agreed between landlord and tenant.

If you do not wish to continue the lease after the lease is due to expire. then two months notice in writing is required before the end of the lease date.

The landlord is responsible for insuring the building. Tenants, however are responsible for arranging contents insurance for their personal possessions. Neither the landlord nor Castle Residential will accept any responsibility for loss or damage to your possessions whilst occupying the property.

Should you not already have an existing policy, we will be happy to provide you with a quote.

Once all of the paperwork, guarantees and cleared funds (full deposit, credit and reference checks & rent in advance) are in place, you will be issued with a copy of the Lease and relevant documentation and a set of keys to your new home.